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The VeriSM™ Essentials certification covers a range of topics, including Service Management principles, the Service Management lifecycle, Service Management practices, and emerging technologies. VeriSM™ Essentials certification is based on the VeriSM™ framework, which is a service management approach that helps organizations to deliver services that meet the needs of their customers in a rapidly changing digital environment. VeriSM™ Essentials certification exam is composed of 40 multiple-choice questions, and candidates have one hour to complete the exam. Passing the exam requires a minimum score of 65%, and successful candidates receive a digital certificate and a badge that can be displayed on their online profiles.

EXIN VERISME (VeriSM™ Essentials) Certification Exam is designed for professionals who want to develop their knowledge and understanding of the VeriSM™ approach to service management. VERISME exam is ideal for service management professionals, IT professionals, and business managers who want to learn how to create a service management ecosystem that delivers value to customers and stakeholders. VeriSM™ Essentials certification exam is also suitable for individuals who want to validate their existing knowledge of service management and gain a globally recognized certification.

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EXIN VeriSM™ Essentials Sample Questions (Q20-Q25):

NEW QUESTION # 20
What is the name of the professional that should have both breadth and depth of knowledge?

A. Service management expert
B. T-shaped professional
C. A-shaped professional
D. I-shaped professional

Answer: B

NEW QUESTION # 21
What is an objective of the Define stage in the VeriSM model?

A. To react to service issues, inquiries and requests from the consumer
B. To ensure the product or service is available for consumption
C. To address activities and supporting outcomes that relate to the design of a product or service
D. To take the service blueprint and perform build, test and implement activities under change control

Answer: C

NEW QUESTION # 22
What is the first important step in the Kotter's Organizational Change Management (OCM) model?

A. Create a sense of urgency
B. Generate short-term wins
C. Build a guiding coalition
D. Institute change

Answer: A

NEW QUESTION # 23
How does continuous delivery positively impact change control processes?

A. It impacts the processes through automated testing facilities.
B. It does not impact the change control processes.
C. It impacts the processes through delivering more information.
D. It impacts the processes through less rigorous change control.

Answer: A

NEW QUESTION # 24
New technology has led to changes within organizations.
Which is one of these changes?

A. Services are driven by stable management practices which discourage technology innovation.
B. Services can be delivered from anywhere to anywhere.
C. Services now undergo a more rigid functional change approach within organizations.
D. Services that rely on traditional rigid management approaches are preferable to organizations.

Answer: B

NEW QUESTION # 25
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