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Target Audience
The ServiceNow CSA Exam is designed mainly for the sales engineers, ServiceNow customers as well as partners, and anyone who is seeking to become a certified system administrator.
Ensure Your Success With Valid & Updated ServiceNow CSA Exam Questions [2025]
If you don't have an electronic product around you, or you don't have a network, you can use a printed PDF version of our CSA training materials. We also strongly recommend that you print a copy of the PDF version of your CSA study materials in advance so that you can use it as you like. And you can also take notes on the printale CSA Exam Questions whenever you had a better understanding. Of course, which kind of equipment to choose to study will ultimately depend on your own preference.
ServiceNow CSA certification exam is designed to test the knowledge and proficiency of IT professionals in using the ServiceNow platform. CSA exam covers a wide range of topics, including ServiceNow architecture, configuration, administration, and customization. CSA Exam also assesses the candidate's ability to troubleshoot and resolve common issues and problems related to ServiceNow.
ServiceNow Certified System Administrator Sample Questions (Q411-Q416):
NEW QUESTION # 411
If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers
- A. Right click on the Task number and select the Assign to me option in the menu
- B. Select the record using the check box, then select the Person icon
- C. Select the Task number, and select the Assign to me UI action on the form
- D. Double click on the Assigned to value, type the name of the user, and select the green check
- E. Select the record using the check box then select the Assign To Me UI action on the List Header
Answer: A,E
Explanation:
In ServiceNow, users canself-assigntasks directly from theList Viewwithout opening the record. This improves efficiency by allowing users toquickly take ownershipof unassigned tasks.
C: Select the record using the check box then select the Assign To Me UI action on the List Header Users can selectone or multiple recordsusing thecheckboxand then click the"Assign to Me"action in the list header.
This is useful forbulk assignmentwhen multiple tasks need to be assigned at once.
D: Right-click on the Task number and select the Assign to me option in the menu Right-clickingon theTask Numberopens acontext menuwith the"Assign to me"option.
This is a quick way to take ownership of a taskwithout opening the record.
A: Select the record using the check box, then select the Person icon
There isno "Person icon"in theList Viewfor task assignment.
B: Double-click on the Assigned to value, type the name of the user, and select the green check Inline editing (double-clicking)on the Assigned to field only worksif the field is editable, but it's not the preferred way to self-assign a task.
E: Select the Task number, and select the Assign to me UI action on the form This requiresopening the record, while the question specifically asks forlist view actions.
References:ServiceNow Documentation:Assigning Tasks to Yourself
ServiceNow UI Guide:List View Actions
NEW QUESTION # 412
How is the Event Log different from the Event Registry?
- A. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
- B. Event Log is the same as the Event Registry
- C. Event Log contains generated Events, the Event Registry is a table of Event definitions
- D. Event Log is formatted in the Log style, the Event Registry displays different fields
Answer: C
Explanation:
InServiceNow,Eventsplay a crucial role in theevent-driven architecture, allowing the system to respond dynamically to actions such as record updates, system notifications, and integrations.
There aretwo key componentsinvolved in event handling:
Event Registry
A table thatstores event definitions(i.e., predefined event names).
Defines which events can be triggered in the system.
Events in the registry arenot actual occurrences, but ratherpossible eventsthat can be triggered.
Located in thesys_event_registrytable.
Event Log
A log ofactual generated eventsthat have occurred in the system.
Whenever an event is triggered (e.g., record update, scheduled job, or integration), it gets recorded in theEvent Log.
Helps administrators track and troubleshoot event execution.
Stored in thesys_eventtable.
Why is Option A Correct?"Event Log contains generated Events, the Event Registry is a table of Event definitions." Event Registry = Defines possible events that can be triggered.
Event Log = Records actual events that have been triggered.
Why Are the Other Options Incorrect?B. "Event Log is formatted in the Log style, the Event Registry displays different fields." Misleading: While the log and registry have different layouts, the key difference isevent occurrences vs. event definitions, not just formatting.
C: "Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)." Incorrect:The Event Log tracks all triggered events, not just integrations.
TheEvent Registry does not track daily events, it just defines them.
D: "Event Log is the same as the Event Registry."
Completely incorrect:The Event Logrecords actual event occurrences, while the Event Registrydefines possible eventsin the system.
Reference from Certified System Administrator (CSA) Documentation:#ServiceNow Docs - Events and Event Processing
#ServiceNow Event Management Documentation
"TheEvent Registry (sys_event_registry)contains event definitions that specify when an event can be generated. TheEvent Log (sys_event)records events that have actually occurred." Conclusion:The correct answer isA. Event Log contains generated Events, the Event Registry is a table of Event definitions.
#Understanding the difference between the Event Log and Event Registry is crucial for troubleshooting, automation, and event-driven processing in ServiceNow.
NEW QUESTION # 413
On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?
- A. Before, Synchronous, Scheduled Job, View
- B. Prior to, Synchronous, on Update
- C. Insert, Update, Delete. Query
- D. 4G} Before, After, Async, Display
Answer: D
NEW QUESTION # 414
What are examples of Ul Actions, relating to Lists?
Choose 4 answers
- A. List Control
- B. List Context Menu
- C. List Override
- D. List Links
- E. List Choices
- F. List Buttons
Answer: A,D,E,F
NEW QUESTION # 415
What icon do you use to change the boon and color on a Favorite?
- A. Tringle
- B. Clack
- C. Pencil
- D. Star
Answer: C
Explanation:
InServiceNow, thePencil (#) iconis used toeditandcustomizeFavorites in theApplication Navigator.
Open theApplication Navigator.
Locate theFavoritessection.
Click thePencil (#) iconnext to the favorite you want to edit.
Choose anew iconandcolor.
ClickSaveto apply changes.
B: Star
TheStar iconis used toadd or removea favorite,not editit.
C: Clock
TheClock iconrepresentsRecently Viewed items, not Favorites customization.
D: Triangle
NoTriangle iconis used for modifying Favorites in ServiceNow.
Reference:ServiceNow CSA Documentation - Customizing Favorites
ServiceNow Product Documentation - Personalizing the Application Navigator(https://docs.servicenow.com)
NEW QUESTION # 416
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