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Pass Guaranteed First-grade HP HP2-I57 - Selling HP Lifecycle Services for Workforce Computing 2024 Testing Center

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q10-Q15):

NEW QUESTION # 10
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
B. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
C. The partner must install the HP software on all HP and non-HP customer devices.
D. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

Answer: B,D

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.

NEW QUESTION # 11

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

NEW QUESTION # 12
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Employees are less productive due to maintenance issues.
B. Customer needs to focus on CapEx rather than OpEx.
C. Customer is facing increased cyberthreats.
D. Customer is not set up for remote or hybrid working.
E. Changing trends have had a negative impact on business performance.

Answer: A,D

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 13
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
B. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
C. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
D. HP Device Life Extension is not available for HP hardware sales.

Answer: B

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 14
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

A. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
C. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
D. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications

Answer: C

Explanation:
HP Configuration and Deployment services help customers manage a hybrid workforce by offering solutions such as Predefined Asset Tagging, which automates and streamlines asset management and tracking. This feature is particularly useful for companies dealing with large-scale device rollouts, ensuring that every device is easily trackable and configured according to the organization's needs. It helps alleviate the IT team's workload by managing devices more efficiently across different locations and roles

NEW QUESTION # 15
......

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