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To become CCBA certified, business analysts need to pass a comprehensive exam that tests their knowledge and understanding of business analysis principles, practices, and techniques. CCBA exam covers six knowledge areas and 30 business analysis tasks that are essential for a successful career in this field. The CCBA exam is computer-based and can be taken at any of the IIBA's authorized testing centers around the world.

The business world is characterized by constant change and the implementation of new technologies, strategies, and processes. For any organization to remain competitive, it must have the right professionals who can help the company adapt to these changes. One such key professional is the business analyst whose primary role is to identify the needs of an organization and propose solutions to meet those needs.

The CCBA Exam assesses a candidate's proficiency in various business analysis areas such as requirements analysis and design definition, solution evaluation, and business analysis planning and monitoring. CCBA exam format consists of 130 multiple-choice questions, which must be completed in three hours. To be eligible to take the CCBA exam, a candidate must have at least two years of business analysis work experience and meet other criteria set by the IIBA.

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IIBA Certification of Capability in Business Analysis (CCBA) Sample Questions (Q97-Q102):

NEW QUESTION # 97
Which of the following defines all of the required work to satisfy the requirements of the project?

A. Requirements envisioning
B. Project scope
C. Product scope
D. Requirements foundation

Answer: B

Explanation:
Explanation
Project scope defines all of the required work to satisfy the requirements of the project, including the deliverables, activities, tasks, and resources needed. Project scope is usually documented in a project scope statement or a project charter. Project scope is different from product scope, which defines the features and functions of the product, service, or result that the project intends to deliver. Requirements envisioning is a technique to create a shared vision of the desired outcome among the stakeholders. Requirements foundation is a term used by some authors to describe the core concepts and principles of business analysis. References:
CCBA Handbook, page 11
[BABOK Guide], page 28
[Business Analysis for Practitioners: A Practice Guide], page 36
[Business Analysis: The Question and Answer Book], page 23

NEW QUESTION # 98
A business analyst (BA) spent three months eliciting, specifying, and modelling the detailed stakeholder and solution requirements. Right before requirement sign-off, the BA realized that the Vice President was unable to approve the requirements and the Chief Financial Officer should do so. What element of requirement approval did the BA miss?

A. Manage conflicts and issues
B. Understand stakeholder roles
C. Gain consensus
D. Track and communicate approval

Answer: B

Explanation:
Explanation
The BA missed the element of understanding stakeholder roles, which is part of the task of identifying stakeholders in the business analysis planning and monitoring knowledge area. The BA should have identified the roles and responsibilities of the stakeholders, including who has the authority to approve the requirements, before eliciting, specifying, and modelling them. This would have avoided the delay and confusion caused by the wrong sign-off authority. The other options are not relevant to the question, as they are related to different tasks or knowledge areas. References: [A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide)], Chapter 3: Business Analysis Planning and Monitoring, Section 3.1: Plan Stakeholder Engagement, Task 3.1.1: Identify Stakeholders, Page 36. [Business Analysis for Practitioners: A Practice Guide], Chapter 2:
Needs Assessment, Section 2.2: Identify Stakeholders, Page 23.

NEW QUESTION # 99
As a candidate for CCBA, you should be able to recognize the activities associated with each knowledge area.
Which of the following is an elicitation process that is a part of job observation?

A. Identifying stakeholders
B. Planning how requirements will be approached, traced, and prioritized
C. Defining and determining business analysis processes
D. Job shadowing

Answer: D

Explanation:
Explanation
Job observation is a technique that involves observing and documenting the tasks, activities, and behaviors of a stakeholder or a group of stakeholders in their work environment. It helps to elicit information about the current state of the business processes, the roles and responsibilities of the stakeholders, the problems and issues they face, and the opportunities for improvement. Job observation can be done in different ways, such as:
Job shadowing: This is a process of following and observing a stakeholder as they perform their work tasks. It allows the business analyst to gain a firsthand and detailed understanding of the stakeholder's perspective, needs, challenges, and expectations. Job shadowing can also facilitate rapport and trust building between the business analyst and the stakeholder12 Video or audio recording: This is a process of capturing the work tasks and activities of a stakeholder or a group of stakeholders using a video or audio device. It allows the business analyst to review and analyze the recorded data at a later time, and to identify patterns, trends, gaps, and inconsistencies. Video or audio recording can also provide a visual or auditory evidence of the current state of the business processes3 Work sampling: This is a process of observing and recording the work tasks and activities of a stakeholder or a group of stakeholders at random intervals over a period of time. It allows the business analyst to estimate the frequency, duration, and variability of the work tasks and activities, and to measure the productivity, efficiency, and quality of the work performance. Work sampling can also provide a statistical representation of the current state of the business processes.
The other options are not elicitation processes that are part of job observation, but they are related to other business analysis knowledge areas or techniques:
Identifying stakeholders: This is a process of determining who are the individuals or groups that have an interest or influence on the project or the solution, and what are their needs, expectations, and level of involvement. It helps to plan and execute the stakeholder engagement and communication strategies, and to manage the stakeholder relationships. Identifying stakeholders is part of the business analysis planning and monitoring knowledge area.
Defining and determining business analysis processes: This is a process of establishing and documenting the business analysis approach, activities, tasks, deliverables, roles, responsibilities, and governance. It helps to plan, monitor, and control the business analysis work, and to align it with the project objectives and stakeholder preferences. Defining and determining business analysis processes is part of the business analysis planning and monitoring knowledge area.
Planning how requirements will be approached, traced, and prioritized: This is a process of defining and documenting the requirements management plan, which specifies how the requirements will be elicited, analyzed, documented, validated, verified, approved, communicated, traced, prioritized, changed, and maintained. It helps to ensure the quality, consistency, and alignment of the requirements with the stakeholder needs and expectations. Planning how requirements will be approached, traced, and prioritized is part of the business analysis planning and monitoring knowledge area.
References:
Business Analysis Techniques - ECBA, CCBA, CBAP Endorsed, Section 7.4: Requirements Elicitation, p. 79-80.
Certification of Capability in Business Analysis (CCBA®) - Simplilearn, Module 6: Elicitation and Collaboration, Lesson 6.3: Conduct Elicitation, p. 6-7.
Business Analysis Body of Knowledge (BABOK® Guide), Version 3, Chapter 4: Elicitation and Collaboration, Section 4.2: Elicitation Techniques, p. 70-71.
[Certification of Capability in Business Analysis (CCBA®) - Simplilearn], Module 6: Elicitation and Collaboration, Lesson 6.3: Conduct Elicitation, p. 8-9.
[Business Analysis Body of Knowledge (BABOK® Guide)], Version 3, Chapter 4: Elicitation and Collaboration, Section 4.2: Elicitation Techniques, p. 71-72.
[Certification of Capability in Business Analysis (CCBA®) - Simplilearn], Module 6: Elicitation and Collaboration, Lesson 6.3: Conduct Elicitation, p. 10-11.
[Business Analysis Body of Knowledge (BABOK® Guide)], Version 3, Chapter 2: Business Analysis Planning and Monitoring, Section 2.2: Plan Stakeholder Engagement, p. 34-35.
[Certification of Capability in Business Analysis (CCBA®) - Simplilearn], Module 5: Planning and Monitoring, Lesson 5.2: Conduct Stakeholder Analysis, p. 6-7.
[Business Analysis Body of Knowledge (BABOK® Guide)], Version 3, Chapter 2: Business Analysis Planning and Monitoring, Section 2.1: Plan Business Analysis Approach, p. 31-33.
[Certification of Capability in Business Analysis (CCBA®) - Simplilearn], Module 5: Planning and Monitoring, Lesson 5.1: Plan Business Analysis Approach, p. 6-7.
[Business Analysis Body of Knowledge (BABOK® Guide)], Version 3, Chapter 2: Business Analysis Planning and Monitoring, Section 2.3: Plan Business Analysis Governance, p. 36-37.
[Certification of Capability in Business Analysis (CCBA®) - Simplilearn], Module 5: Planning and Monitoring, Lesson 5.3: Plan Business Analysis Governance, p. 6-7.

NEW QUESTION # 100
You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400administrative assistants in your organization and not all of these people can attend requirements gathering workshops. What approach can you use to manage and gather requirements from these 2,400 administrative assistants?

A. You will need to meet with all of the administrative assistants as part requirements elicitation.
B. You can meet with a small group of administrative assistants and assume their requirements are reflective of the remaining group of administrative assistants.
C. You can meet with the administrative assistants' managers.
D. You can meet with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants.

Answer: D

Explanation:
Explanation
When there are large groups of stakeholders, such as in this example, it's practical to find a group of stakeholders that can serve as representatives for the remainder of the stakeholders.
Answer B is incorrect. It's not feasible, as the question indicates, for this large group of administrative
assistants to attend requirements gathering workshops.
Answer C is incorrect. You can't assume that one small group of the administrative assistants needs is truly
indicative of the reminder of the administrative assistants.
Answer D is incorrect. The administrative assistants' managers likely don't know enough detail of how the
administrative assistants currently do their work to speak on their behalf.

NEW QUESTION # 101
You work as a business analyst for u Certify Inc. You have been assigned the task to implement the job shadowing process. Which of the following statements are true regarding the job shadowing process? Each correct answer represents a complete solution.

A. In this process, the observer has to understand their work process for better assessment of the modifications of the work required.
B. Job shadowing is an elicitation process that is a part of job observation.
C. In this process, the observer is required to keep an eye on those workers whose work routine is down and who are unable to explain their work.
D. The job shadowing process is a part of business analysis planning and monitoring activities.

Answer: A,B

Explanation:
The job shadowing process is a type of observation technique that involves following and watching a person performing a specific work activity. It is used to elicit information about the tasks, tools, events, and interactions involved in the work process, as well as the challenges, opportunities, and needs of the workers. The observer can either ask questions during the observation (active approach) or after the observation (passive approach) to clarify and validate the information gathered. The job shadowing process helps the business analyst to understand the current state of the work process and to identify the potential improvements or changes required for the future state12.
The other options are not correct because:
Option A is incorrect. The job shadowing process is not a part of business analysis planning and monitoring activities. It is a part of business analysis elicitation and collaboration activities. Business analysis planning and monitoring activities involve defining the approach, scope, tasks, deliverables, schedule, and resources for the business analysis process3.
Option B is incorrect. The job shadowing process does not require the observer to keep an eye on those workers whose work routine is down and who are unable to explain their work. This is a biased and negative assumption that does not reflect the purpose and value of thejob shadowing process. The job shadowing process is meant to observe any worker who performs the work activity of interest, regardless of their performance level or communication skills. The observer should respect the worker's privacy, autonomy, and dignity, and should not judge or evaluate their work4.
Reference:
Observation techniques for business analysts - The Functional BA, section "Observation of activities or job shadowing, is the act of studying a work activity as it is being performed." How to Make a Job Shadowing Program a Success - AIHR, section "What is job shadowing?" Business Analysis Expert Certification, CCBA| IIBA, section "BABOK Guide v3", chapter 2, section 2.1 Job Shadowing: A Guide for Employees and Managers, section "Job Shadowing Etiquette"

NEW QUESTION # 102
......

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